Sarumam Pharmacy is committed to providing an efficient and responsive service to our customers and users. Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this happens, we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continue to improve our service to you and others is by listening and responding to your complaints, compliments, and comments.

Compliments
We are sure that there will be times when we exceed your expectations, and you would want to share the positive experience you have had with us. We are always pleased to receive your positive comments as it lets us know when we have done a good job. It would also help us to promote good practice throughout our company and give credit to our people where credit is due.

Complaints
We want to provide you with the best possible experience and be fully satisfied with the products and services you receive from Sarumam Pharmacy. Despite which if do have a complaint, then we want you to tell us as soon as possible to enable us to resolve the same.

We will:

1. Acknowledge your complaint within 2 working days
2. Investigate it and respond as quickly as possible with a target of responding within 10 working days
3. If it is not possible to respond to your issue within 10 working days, we will explain why and give you a date by which you can expect a full response
4. When we contact you, we will also advise you what to do if you are not satisfied with our response

Comments
You may want to pass comments to us about things like our products, services, website etc. We are always pleased to receive these comments as they help to guide and enhance our offerings.

All feedback provided will be recorded within our customer feedback recording system, will be treated confidentially and in line with Sarumam Pharmacy’s privacy policy. It will be reviewed and monitored monthly by our management, to identify and implement improvements for our users and customers.

How to give us your feedback

• Telephone: Contact Customer Services on +91 7338709991
• Email:  care@sarumam.com
• Write to: Mr. Jayakumar

Information that would help us to deal with your feedback

In order to respond to your feedback, please provide as much of the following information as possible when you contact us:

Name:
Telephone Number (including dial code):
Email Address:

Type of feedback:

1. Compliment
2. Complaint (first complaint or a follow up to a reply you were not satisfied with)
3. Comment

A clear description of the feedback

This Application/Software is owned and operated by Sarumam Pharmacy.