At Sarumam Pharmacy our mission is to “help our users make the best use of our Applications and software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources.” In support of this mission, the following services and policies set the expectations for your relationship with Sarumam Pharmacy’s Technical Support.

Technical support is available to all users of Sarumam Pharmacy’s Applications and Software. If you need any Technical support, you may contact Sarumam Pharmacy Technical Support Team through care@sarumam.com or via the Chatbot in Sarumam Pharmacy’s Platform You might be required to provide information, such as your user details, e-mail address, and phone number that identifies you as a Sarumam Pharmacy’s Application / Software user. Failure to provide this information might preclude Sarumam Pharmacy Technical Support from taking action on your issue.

All problems reported to Technical Support are initially handled by a consultant who works with you to identify and (in many cases) solve your reported problem. If the problem is not resolved during the primary contact, the consultant assigns a tracking number to the problem and does additional research or might pass it to a specialist. All problems reported electronically receive an immediate automated e-mail confirmation and a problem tracking number. A Technical Support consultant will respond to the user who reported the problem by phone or e-mail within 24 hours, with the exception of problems that are reported on weekends and holidays.

Resolving Problems

Due to the complex nature of software development and operating environments, Sarumam Pharmacy cannot guarantee any specific time that it will take to resolve a problem. We make our best effort to resolve problems as expeditiously as possible.

Archiving Problems

Interaction between the consultant and the customer can be archived by Sarumam Pharmacy for further reference. In cases where the consultant is awaiting further information from the customer, the consultant makes at least one attempt either by phone or e-mail to contact the customer within a few business days. During this contact, the consultant communicates a timeline for archiving the problem if further information is not provided.

Information is not lost when a problem is archived. If for any reason in the future you need to discuss the specific problem that is documented in an archived track, a new problem will be opened with a new tracking number, and all information will be carried forward into the new tracking entry.

This Application/Software is owned and operated by Sarumam Pharmacy.