Refund Policy


Order once placed can only be cancelled within 2 hours from the placing the order, you can write to our customer support team on [email protected] or call us on +917338709991 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request. SARUMAM PHARMACY (SARUMAM) having full discretion to CANCEL THE ORDER for any reasons.

(For Payment Refund Refer in the same page: RETURN & REFUND POLICY)


We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on [email protected] or call us on +917338709991 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product. NOT ELIGIBLE FOR STORE PICKUP CUSTOMER. Need to be check during the purchase itself.


As Sarumam Pharmacy, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refunds Possible If:
If you received a defective/wrong item (Wholly based on Sarumam Pharmacy’s Discretion on defective/wrong item)

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on [email protected] or call us on +917338709991.